ASUS Gaming Laptop Returns from RMA with Mysterious RAM Shortage
Given ASUS's recent history with warranty repairs, it's likely unsurprising to some to learn that the company has been embroiled in yet another RMA drama. This time, a Reddit user who goes by u/Thriceinabluemoon posted…
Given ASUS's recent history with warranty repairs, it's likely unsurprising to some to learn that the company has been embroiled in yet another RMA drama. This time, a Reddit user who goes by u/Thriceinabluemoon posted in r/ASUS about their experience sending a 2023 ASUS Zerphyrus G14 in for repair under an extended warranty and receiving the laptop back without its 16 GB SODIMM RAM stick. While this in itself would be a frustration, ASUS customer support in the Netherlands, where the laptop and extended warranty were purchased and serviced, "won't even recognize that the additional RAM came with the product," never mind correcting the issue.
The redditor explains in the comment thread on the original post that the laptop was purchased with 32 GB of RAM—16 GB soldered and 16 GB installed in a SODIMM slot—and it's that same SODIMM stick it was purchased with that has gone missing during the repair process. They have since contacted ASUS, providing the receipt as evidence that the laptop was purchased with 32 GB of RAM pre-installed and have yet to hear back from support with a resolution. Read full story
The redditor explains in the comment thread on the original post that the laptop was purchased with 32 GB of RAM—16 GB soldered and 16 GB installed in a SODIMM slot—and it's that same SODIMM stick it was purchased with that has gone missing during the repair process. They have since contacted ASUS, providing the receipt as evidence that the laptop was purchased with 32 GB of RAM pre-installed and have yet to hear back from support with a resolution. Read full story